Document the 20% that gets you 80% of the results! Allowing you to be consistent, innovate, profitable, and continuously improve.
We can get confused by the terms Policy, Procedure, and Process.
Policies are the "rules of the game".
Procedures are how you do your job or function in your "position" (function/role in the Accountability Chart). Sometimes procedures can be steps in a process done by one seat on the team.
Processes are the key steps it takes to achieve outcomes (the 20% that gets us 80% of the results) that can be followed by all (FBA) to create your consistent and unique way of doing business (Your Secret Sauce!). This is how we "make the plays" to achieve outcomes ("win the game").
One of my EOS clients had an“aha moment” around this concept. They began mapping, using the 3 Step Process Documenter™, how all the procedures at their organization fit together to deliver impactful outcomes as a process. The result: they removed the silos that they felt were occurring within the Accountability Chart and had a clear playbook for how they worked together as a unified team. They are now able to delivery consistent, clear, simple and predictable outcomes.